Drafted, not delegated
Podium gives the receptionist a better inbox. Riley does the draft and waits for your tap to send. The receptionist becomes a reviewer, not a writer.
Riley vs Podium
audit the outcome · verify activation · prove it every Friday
Podium gives you a great inbox. Riley gives you a coworker who reads it, drafts the reply, and books the appointment.
Riley
Free $0 · Starter $99 · Growth $249 · Studio $499/mo
AI coworker for dental practices. Drafts review replies, runs recall, recovers missed calls, and ships a weekly digest in Slack.
Podium
$249 to $599+/mo (per location)
Texting-first messaging platform that converts leads. Strong texting + payments; orange-on-white brand.
Short version
Feature by feature
Texting inbox
Review monitoring + reply
Webchat widget
Text-to-pay
Voice receptionist
AEO signal tracking
Recall reactivation
Slack delivery
Dental-vertical AI
Pricing per location
Why practices switch
Podium gives the receptionist a better inbox. Riley does the draft and waits for your tap to send. The receptionist becomes a reviewer, not a writer.
Riley knows hygiene-recall timing, insurance-verification language, and dental review etiquette. Podium's AI is brand-voice generic.
Reviews, AEO, recall, missed-call recovery: all in one Slack channel. Podium ships the channels; Riley ships the work.
Every text passes through a PHI scanner before send. BAA available on Scale tier. Podium offers basic HIPAA mode; Riley defaults to it.
When to choose which
Choose Riley if
You want the texts drafted for you, with dental-aware reasoning, and you'd rather review than write.
Choose Podium if
You have receptionists who text fluidly and just need a better inbox + payments rail. Podium is a great keyboard.
Start with an outcome audit, activation checks, and a proof path before anything goes out live.