Riley vs Gemini

General AI, or a dental coworker that ships outcomes?

audit the outcome · verify activation · prove it every Friday

Gemini is brilliant at writing, research, and Google Workspace tasks. Riley is the operator that does the dental front-office work without you opening a chat box.

Riley

Free $0 · Starter $99 · Growth $249 · Studio $499/mo

AI coworker for dental practices. Drafts review replies, runs recall, recovers missed calls, and ships a weekly digest in Slack.

Gemini

$20/mo Gemini Advanced · Workspace bundled

Google's general-purpose AI assistant. Strong reasoning, Workspace integration, free tier. Built for everyone, not dental practices.

Short version

Four bullets, the whole comparison.

Gemini answers when asked. Riley works before you ask: it drafts review replies, recovers missed calls, and files the weekly digest.
Gemini has no Google Business Profile integration, no PMS, no approval queue, no outcome ledger.
Google Workspace BAA exists but doesn't extend to Gemini consumer/Advanced for PHI. Riley's Scale tier has a BAA.
Use Gemini for general writing and research. Use Riley to run reputation, AEO, and recall workflows on autopilot.

Feature by feature

What's actually different.

Feature

Riley

Gemini

Slack delivery

Yes

Proactive workflows

Gemini is reactive: you have to ask. Riley runs daily without prompting.

Yes

Google Business Profile drafting + posting

Yes

Dental PMS integration

PMS bridge: Open Dental, Eaglesoft, Denticon (setup required)

PHI scanner + approval queue

Yes

HIPAA BAA available

Scale tier

Workspace BAA only (not consumer/Advanced)

AEO signal tracking

Riley tracks the signals AI search engines (including Gemini) use, and ships drafts to close gaps.

Yes

Cites itself in AI Overviews

Outcome ledger (ROI proof)

Yes

Dental vertical knowledge pack

Yes

General training data

Pricing model

From $99/$249/$499/mo

$20/mo per user (Advanced)

Why practices switch

The difference that shows up in your week.

An assistant isn't a coworker

Gemini does what you ask, well. Riley does what you'd want, before you ask: it pulls reviews overnight, drafts the replies, and queues them in Slack with one-tap approve. You stop being the one who has to remember.

Integrations that move dental KPIs

Gemini connects to Gmail, Docs, Sheets. Riley connects to Google Business Profile (review API), your PMS bridge (recall + appointments), and your phone (missed-call recovery). The integrations that actually move new-patient bookings.

HIPAA path for PHI

Google Workspace has a BAA. Gemini Advanced does not extend that BAA to personal-prompt processing. Riley's Scale tier offers a signed BAA covering everything Riley touches.

AEO: get cited in Gemini's answers

Riley tracks the 6 signals AI engines (Gemini, ChatGPT, Perplexity) use to recommend a dentist, and ships content drafts to close gaps. Gemini won't help you rank in Gemini.

When to choose which

Not a fit for everyone. Honest take.

Choose Riley if

You run a dental practice. You want reviews answered, calls recovered, AEO climbing, and a weekly digest, without opening a chat box every morning.

Choose Gemini if

You want a personal AI assistant for general writing, research, summarizing, and Google Workspace tasks. Gemini is excellent at that, and free with most Workspace plans.

See it in your own practice.

Start with an outcome audit, activation checks, and a proof path before anything goes out live.

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