Terms of Service

Account creation requires Slack or an approved channel beta OAuth. Customer is responsible for all activity under its account. Customer warrants it has authority to bind its organization. Multi-user access is governed by Customer's own internal access controls.

The founder pilot requires no payment method. Conversion to a paid plan requires Customer's explicit selection of a plan and addition of a payment method. Plans are month-to-month or annual (20 percent discount). Cancellation per Disclosures section 10. Refund per the pilot success review in Disclosures section 11.

Customer agrees to comply with the Acceptable Use Policy in Disclosures section 17. Prohibited uses include illegal content, impersonating clinicians for medical advice, circumventing approval gates, attempting to extract AI models, building competing products, and violating HIPAA, CCPA, GDPR, TCPA, or CAN-SPAM. Violation is grounds for suspension and termination.

Riley generates AI-drafted content for Customer review and explicit approval. Customer is solely responsible for reviewing and approving all outputs before they are sent to customers or third parties. AI may produce inaccurate or inappropriate output; Customer's approval is the safety check. See Disclosures section 2 and section 19.

Customer retains ownership of Customer Data. Luminex retains ownership of the Riley software, AI models, and platform IP. Customer grants Luminex a limited license to process Customer Data solely to provide the service. Luminex does not use Customer Data to train AI models.

Each party will protect the other's Confidential Information with at least the standard of care it uses for its own. Confidential Information excludes information that is public, independently developed, or rightfully received from third parties.

Except as expressly stated in this Agreement and the pilot success review, Riley is provided "as-is" and "as-available." Luminex disclaims all implied warranties to the maximum extent permitted by law. See Disclosures section 14.

To the maximum extent permitted by applicable law, Luminex's aggregate liability under this Agreement is limited to the fees paid by Customer in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages.

Luminex will defend and indemnify Customer against third-party IP-infringement claims regarding the Riley platform itself. Customer will defend Luminex against claims arising from Customer's use of Riley in violation of this Agreement, applicable law, or the AUP.

Either party may terminate for convenience with 30 days' notice (or immediately at the end of the then-current billing period for Customer). Either party may terminate for material breach uncured after 30 days' written notice. Upon termination, Luminex will provide data export support per the DPA for 90 days.

This Agreement is governed by Delaware law. Disputes are resolved in the state or federal courts of Travis County, Texas. Both parties waive class-action and jury-trial rights to the maximum extent permitted by law.

This Agreement constitutes the entire agreement between the parties regarding the subject matter. The DPA, BAA (where applicable), AUP, and Disclosures are incorporated by reference. Amendments require written agreement. Notices to Luminex go to legal@hireriley.com.