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Riley vs Microsoft Copilot

Office assistant, or a dental coworker?

audit the outcome · verify activation · prove it every Friday

Copilot makes Word, Excel, and Teams smarter. Riley runs reputation, AEO, recall, and missed-call recovery for dental practices, in Slack or Teams, with HIPAA-aware delivery.

R

Riley

Free $0 · Starter $99 · Growth $249 · Studio $499/mo

AI coworker for dental practices. Drafts review replies, runs recall, recovers missed calls, and ships a weekly digest in Slack.

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Microsoft Copilot

Free Copilot · $30/user/mo Copilot Pro · $30/user/mo for 365

Microsoft's AI assistant across Windows, Office, Teams, and Bing. Strong for enterprise document work; not built for dental front-office ops.

Short version

Four bullets, the whole comparison.

  • Copilot helps you write a document. Riley does the work: drafts review replies, runs recall, recovers missed calls.
  • Copilot is great inside Office. Riley delivers outcomes outside Office: GBP, PMS, phone, reviews.
  • Copilot for Microsoft 365 has BAA. Copilot Pro and consumer Copilot do not extend BAA to PHI.
  • Use Copilot for documents and Teams meeting summaries. Use Riley to run the dental practice's reputation and patient-recovery workflows.

Feature by feature

What's actually different.

Feature
Riley
Microsoft Copilot

Microsoft Teams delivery

Beta (workspace setup required)
Yes

Slack delivery

Yes
No

Proactive workflows

Copilot is reactive within Office. Riley runs daily workflows without you asking.

Yes
No

Google Business Profile integration

Yes
No

Dental PMS integration

PMS bridge: Open Dental, Eaglesoft, Denticon (setup required)
No

Approval queue + PHI scanner

Yes
No

HIPAA BAA available

Scale tier
Microsoft 365 BAA only (not Copilot Pro/free)

AEO signal tracking

Yes
No

Outcome ledger (ROI proof)

Yes
No

Dental vertical knowledge pack

Yes
General training

Pricing model

From $99/$249/$499/mo
$30/user/mo on top of 365

Why practices switch

The difference that shows up in your week.

Office productivity is not dental operations

Copilot makes you faster in Word, Excel, and Outlook. Great if document work is your bottleneck. For a dental practice, the bottleneck is missed reviews, unanswered calls, and stale recall lists, none of which Copilot touches.

Channels Copilot doesn't reach

Copilot lives inside Microsoft. Riley reaches your Google Business Profile (where patients actually leave reviews), your PMS (where recall lists live), and your phone system (where missed calls die). Microsoft-only doesn't reach the dental KPIs.

HIPAA path scoped correctly

Microsoft 365 has a BAA. Consumer Copilot and Copilot Pro do not extend it to PHI processing for clinical workflows. Riley's Scale tier offers a signed BAA scoped to reviews, recall, and patient-facing drafts.

Built for dental, not 'any vertical'

Copilot is generalist. Riley's dental vertical pack feeds the model treatment terminology, recall economics, insurance language, and review etiquette specific to dental practices. The difference shows in the first draft.

When to choose which

Not a fit for everyone. Honest take.

Choose Riley if

You run a dental practice and need reviews, AEO, recall, and missed-call recovery handled, even if your office runs on Microsoft.

Choose Microsoft Copilot if

Your bottleneck is document-heavy work: proposals, spreadsheets, meeting summaries, Outlook triage. Copilot embedded in 365 is unbeatable for that.

See it in your own practice.

Start with an outcome audit, activation checks, and a proof path before anything goes out live.

Get outcome auditBook a 15-min demo