01 · REPUTATION · LIVE
More reviews, and a reputation that's protected.
The outcome: a steady stream of review proof and a fast, on-brand reply to every one. Works the same whether you run a dental practice, a med spa, or an HVAC company. Riley prepares review requests, drafts replies in your voice, and flags anything negative to you first. Every draft waits for your approval before it posts.
What changes: More reviews answered in your voice, every week, with nothing negative slipping past you.
Inputs
- · Google Business Profile connection
- · Brand-voice setup (about 10 minutes)
- · Approval rules (default: every reply waits for your tap)
Workflow
- Riley prepares review requests and watches authorized sources for new reviews
- It drafts each reply in your brand voice: warm for positive, careful for negative
- Drafts land in your approval queue in Slack, email, or text; negative reviews route to you first
- You approve, Riley posts, and every reply, request, and rating change lands in your weekly receipt